Shipping policy
PROCESSING TIME
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received and verified. Moissanite tennis chains and moissanite stud earrings ship the same day when ordered before 5 PM ET on a business day (Monday–Friday); orders placed after 5 PM, on weekends or on federal holidays ship the next business day. Orders placed after business hours or on holidays will begin processing the next business day.
Custom, made-to-order, engraved, or resized items may require additional processing time. Estimated timelines for these items are stated on the product page.
WHERE WE SHIP
We ship to the United States, US territories (including Puerto Rico, Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands), APO/FPO military addresses and Canada. We do not ship to other countries at this time.
Shipping is free on all US orders, including US territories and APO/FPO addresses. Shipping to Canada is calculated at checkout.
SHIPPING METHODS & DELIVERY TIMES
Shipping options, costs, and estimated delivery times are displayed at checkout and may vary based on destination and shipping method selected. Once shipped, delivery within the United States usually takes 2–7 business days.
All delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather conditions, customs processing, or events beyond our control.
ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to appear after shipment.
SHIPPING DELAYS
Silverstone New York is not responsible for shipping delays caused by carriers, customs, incorrect address information provided by the customer, or unforeseen circumstances.
If your order appears delayed, we recommend contacting the carrier directly using your tracking number. We are happy to assist when possible.
LOST, STOLEN, OR DAMAGED PACKAGES
Once an order has been shipped and transferred to the carrier, Silverstone New York is not responsible for lost, stolen, or damaged packages.
If your package is marked as delivered but cannot be located, please contact the carrier directly. We will assist with submitting a carrier claim when applicable.
For packages damaged in transit, please contact us within 48 hours of delivery and include clear photos of the packaging and item.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing accurate and complete shipping information at checkout. Silverstone New York is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information.
Orders returned to us due to address issues may be subject to additional shipping fees for reshipment.
CANADIAN ORDERS
Orders shipped to Canada may be subject to customs duties, taxes, import fees, or brokerage charges. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Silverstone New York is not responsible for delays caused by customs processing.
QUESTIONS
If you have questions about shipping or need assistance with your order, please contact us at:
support@silverstonenewyork.com