• Orders are typically processed within 1–3 business days. Delivery times depend on the shipping method selected at checkout and carrier performance. All delivery times are estimates and not guaranteed.
  
  Custom or made-to-order items may require additional processing time, which will be stated on the product page.

• Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

• Packages returned due to incorrect addresses, failed delivery attempts, or refusal may be subject to additional shipping fees before reshipment.

• Address changes cannot be guaranteed once an order has been placed. Please contact us as soon as possible, and we will do our best to assist if the order has not yet shipped.

• 925 sterling silver contains 92.5% pure silver and 7.5% alloy metals for durability. This is an industry standard.

• Wholesale or bulk purchasing inquiries may be considered on a case-by-case basis. Please contact us for more information.

Sales tax is calculated and displayed at checkout where required by law.

• At Silverstone New York, we pride ourselves on transparency and quality. All of our pieces are crafted using genuine materials—primarily solid 10K gold and 925 sterling silver. Our moissanite stones are VVS1 clarity and typically come with certification to ensure you are receiving a high-quality, authentic gemstone.

We are proudly based in the United States, with our main operations in New York/New Jersey. We ship all of our orders directly from our NYC/NJ locations to customers nationwide and around the world.

• Yes. Because Moissanite is thermally conductive (just like a natural diamond), our Moissanite stones will pass most standard thermal diamond testers. We ensure our Moissanites are of the highest quality D-Color and VVS1 clarity so they not only pass the test but also maintain their "icy" brilliance and fire forever without ever clouding or scratching.

• Yes, we use only high-grade precious metals. Our collections feature:
  
  Real Solid 10K Gold: Not plated or filled, ensuring long-lasting value and durability.
  
  Genuine 925 Sterling Silver: Often finished with Rhodium or Yellow Gold plating for added shine and tarnish resistance.
  
  All of our pieces are hypoallergenic and safe for daily wear with the proper care.

• To find your perfect fit, follow these steps:
  
  1. Measure your wrist: Use a flexible measuring tape or a strip of paper just below the wrist bone.
  
  2. Add for fit:
  For a Snug Fit, add 1/4" to 1/2".
  For a Comfort Fit (standard), add 3/4" to 1".
  For a Loose Fit, add 1-1/4".
  
  3. Bangles: If buying a bangle, measure the circumference of your knuckles with your thumb tucked in, as the piece must be able to slide over your hand.

• The most accurate way to find your size is to visit a local jeweler, but you can also measure at home:
  
  String Method: Wrap a piece of string or paper around the base of your finger. Mark the point where it overlaps and measure the length in millimeters ($mm$). Use a standard US ring size chart to convert that circumference to your size.
  
  Existing Ring: Measure the internal diameter of a ring you already own that fits well and compare it to our size chart.
  
  Pro Tip: Measure your fingers at the end of the day when they are warmest, as cold weather can make your fingers up to half a size smaller.